I’ve been a bad, bad boy! It’s true, under this calm exterior lurks the phantom of a former life – the menace of a pseudo-accountant who valued IT by counting the nuts and bolts.
One of the challenges faced by many when executing Financial Management of IT services is figuring out how to categorize shared services. Take a VMware Cluster, for instance; Where do its associated costs go? Should they be allocated directly to the services utilizing it? Should we create a large infrastructure service for them? Where exactly do these types of things fit?