So, you’ve decided to buy Cherwell (awesome!) and begun the work of deciding how you’d like to have it implemented. First of all, congratulations! It’s clear you have excellent taste in ITSM platforms. Now, about that implementation; the good news is, you have a ton of options.
Implementing an enterprise IT system is like buying a treadmill to get in shape. You have this picture of the end goal in mind – how good you’re going to look and feel once you get in shape – then quickly realize that pain, sweat, and a few tears may be involved in actually getting there. Having the discipline to stick to something that, frankly, is boring and not so fun, is difficult. Really difficult. Fast-forward a few months and, without a solid strategy for getting in shape, many of us find we have nothing more to show for our efforts than an expensive clothes rack. This same fate can (and does) easily befall us when we approach an enterprise system without a strategy.
If your organization is looking to implement IT Service Management (ITSM) but doesn’t quite know where to start – fret not. If you’ve gotten started but fear you’ve veered off course a little – also fret not. You’ve all come to the right post! The below information is designed for new ITSM endeavors. It’s best served by tailoring it to your specific organization – but whatever your needs, the following will give you a great start.
There are loads of IT Service Management platforms out there. Software vendors will tell you their ITSM platform is perfect in every way (it isn’t) and that it will be the “game changer” for your organization (without good processes and training, it won’t).