Beyond Beans, the Anatomy of Enlightened IT Service Costing: The Fifth Partition, the Brain

Dear Reader, 

Midway upon the journey of our lives as penitent bean counters, we endeavor to move forward by glancing behind to master the most propitious elements of cost accounting.  So, our anatomy lesson takes us back to charm school to re-learn our ABCs . . .

In ITSM Consulting, ITSM Tools, IT Costing, IT Finance

5 Questions to Ask Any Cherwell Implementation Partner


So, you’ve decided to buy Cherwell (awesome!) and begun the work of deciding how you’d like to have it implemented. First of all, congratulations! It’s clear you have excellent taste in ITSM platforms. Now, about that implementation; the good news is, you have a ton of options. 

In ITSM, Process Improvement, Cherwell, ITSM Tools

Don't Waste Your Time and Money on an Enterprise System if You Aren't Willing to do These Two Things

Implementing an enterprise IT system is like buying a treadmill to get in shape. You have this picture of the end goal in mind – how good you’re going to look and feel once you get in shape – then quickly realize that pain, sweat, and a few tears may be involved in actually getting there. Having the discipline to stick to something that, frankly, is boring and not so fun, is difficult. Really difficult. Fast-forward a few months and, without a solid strategy for getting in shape, many of us find we have nothing more to show for our efforts than an expensive clothes rack. This same fate can (and does) easily befall us when we approach an enterprise system without a strategy.

In ITIL, Process Improvement, Cherwell, ITSM Tools

How to Go from Zero to ITIL in Six Months (Without Breaking a Sweat)

If your organization is looking to implement IT Service Management (ITSM) but doesn’t quite know where to start – fret not. If you’ve gotten started but fear you’ve veered off course a little – also fret not. You’ve all come to the right post! The below information is designed for new ITSM endeavors. It’s best served by tailoring it to your specific organization – but whatever your needs, the following will give you a great start.

In ITIL, Process Improvement, Cherwell, ITSM Tools, Training, ITSM Assessment

How to Implement ITIL with Duct Tape and a Toothpick

In an ideal world, we’d always have sufficient resources to do whatever needs to be done in IT. In the real world, we know this is rarely the case. More often, we find ourselves trying to do more with less – be it time, staff, budget, or all of the above. This, added to the fact that we often lack sufficient data to prove to leadership and customers that their precious resources should be spent on yet another new IT initiative, poses a formidable challenge to getting the work done.

In ITIL, ITSM, Process Improvement, Financial Management, ITSM Tools