• facebook
  • twitter
  • youtube
  • linkedin
  • google

(866) 856-3117

(0) item(s) - $ 0
  • Login
  • Register
  • blog
  • Government Contract Vehicles
logo
Search
  • Consulting
    • ITIL®/ITSM Consulting
      • ITSM Strategic Planning
      • ITIL/ITSM Assessment
      • IT Service Costing
      • IT Service Catalog
      • IT Process Design
      • SLA Design
      • SMO Design
    • Project Management Consulting
      • Enterprise Project Management
      • Project Management / PMO Assessment
      • Scrum Kickstart Program
  • Technology
    • Cherwell Service Management
      • Cherwell Implementation Services
      • Cherwell HR Management
      • Self-Service Portal Design
      • Cherwell Facilities Management
      • Case Studies
      • Cherwell Asset Management
      • Remote Admin Services
      • The mApp Factory
    • SolarWinds
      • SolarWinds Network Performance Monitor
      • Solarwinds Server and Application Monitor
    • FireScope
      • FireScope + Cherwell Integration
    • Bomgar
      • Privileged Access Management
      • Secure Remote Support
    • Microsoft
      • Microsoft Project and Portfolio Management (PPM)
      • Microsoft System Center Configuration Manager (SCCM)
  • Training
    • Information Security Training
      • CompTIA Security+ Training
      • CISSP Bootcamp Training Course
    • ITIL® Expert Certification
      • ITIL® Managing Across the Lifecycle (MALC)
    • Cherwell Training
      • Cherwell Training: CSM Foundations
    • ITIL® Foundations Training
      • ITIL® Foundations Certification Training
      • ITIL® Foundations eLearning Course & Exam
    • Scrum, SAFe, and Agile Training
      • Certified ScrumMaster (CSM) Training
      • Certified Scrum Product Owner (CSPO) Training
      • Agile/Scrum Fundamentals
      • Implementing SAFe 4.0 with SPC Certification
      • Leading SAFe 4.0
      • SAFe Product Manager Product Owner Workshop
      • DevOps Fundamentals
      • SAFe Advanced Scrum Master
      • SAFe Scrum Master
    • Custom On-site Training
      • On-site ITIL® Training
      • On-site Scrum Training
      • On-site Project Management Training
      • On-site Cyber Security Training
      • On-Site Cherwell Admin Training
    • ITIL® Practitioner Training
      • ITIL® Practitioner Certification Training
    • ITIL® Intermediate - Capability Courses
      • ITIL® Operational Support and Analysis (OSA)
      • ITIL® Release, Control and Validation (RCV)
      • ITIL® Service Offerings and Agreements (SOA)
      • ITIL® Planning, Protection, and Optimization (PPO)
    • Project Management
      • PMP® Exam Prep Workshop
      • Project Management Fundamentals
      • PRINCE2® Foundations and Practitioner Training
    • ITIL® Intermediate - Lifecycle Courses
      • ITIL® Service Strategy
      • ITIL® Service Design
      • ITIL® Service Transition
      • ITIL® Service Operation
      • ITIL® Continual Service Improvement (CSI)
    • Simulation Events
      • PoleStar Health - Interactive Healthcare ITIL® Simulation
      • PoleStar ITSM - Interactive ITIL® Simulation
      • PoleStar PM - Interactive Project Management / PMO Simulation
      • Interactive DevOps Simulation
  • Consulting
    • ITIL®/ITSM Consulting
      • ITSM Strategic Planning
      • ITIL/ITSM Assessment
      • IT Service Costing
      • IT Service Catalog
      • IT Process Design
      • SLA Design
      • SMO Design
    • Project Management Consulting
      • Enterprise Project Management
      • Project Management / PMO Assessment
      • Scrum Kickstart Program
  • Technology
    • Cherwell Service Management
      • Cherwell Implementation Services
      • Cherwell HR Management
      • Self-Service Portal Design
      • Cherwell Facilities Management
      • Case Studies
      • Cherwell Asset Management
      • Remote Admin Services
      • The mApp Factory
    • SolarWinds
      • SolarWinds Network Performance Monitor
      • Solarwinds Server and Application Monitor
    • FireScope
      • FireScope + Cherwell Integration
    • Bomgar
      • Privileged Access Management
      • Secure Remote Support
    • Microsoft
      • Microsoft Project and Portfolio Management (PPM)
      • Microsoft System Center Configuration Manager (SCCM)
  • Training
    • Information Security Training
      • CompTIA Security+ Training
      • CISSP Bootcamp Training Course
    • ITIL® Expert Certification
      • ITIL® Managing Across the Lifecycle (MALC)
    • Cherwell Training
      • Cherwell Training: CSM Foundations
    • ITIL® Foundations Training
      • ITIL® Foundations Certification Training
      • ITIL® Foundations eLearning Course & Exam
    • Scrum, SAFe, and Agile Training
      • Certified ScrumMaster (CSM) Training
      • Certified Scrum Product Owner (CSPO) Training
      • Agile/Scrum Fundamentals
      • Implementing SAFe 4.0 with SPC Certification
      • Leading SAFe 4.0
      • SAFe Product Manager Product Owner Workshop
      • DevOps Fundamentals
      • SAFe Advanced Scrum Master
      • SAFe Scrum Master
    • Custom On-site Training
      • On-site ITIL® Training
      • On-site Scrum Training
      • On-site Project Management Training
      • On-site Cyber Security Training
      • On-Site Cherwell Admin Training
    • ITIL® Practitioner Training
      • ITIL® Practitioner Certification Training
    • ITIL® Intermediate - Capability Courses
      • ITIL® Operational Support and Analysis (OSA)
      • ITIL® Release, Control and Validation (RCV)
      • ITIL® Service Offerings and Agreements (SOA)
      • ITIL® Planning, Protection, and Optimization (PPO)
    • Project Management
      • PMP® Exam Prep Workshop
      • Project Management Fundamentals
      • PRINCE2® Foundations and Practitioner Training
    • ITIL® Intermediate - Lifecycle Courses
      • ITIL® Service Strategy
      • ITIL® Service Design
      • ITIL® Service Transition
      • ITIL® Service Operation
      • ITIL® Continual Service Improvement (CSI)
    • Simulation Events
      • PoleStar Health - Interactive Healthcare ITIL® Simulation
      • PoleStar ITSM - Interactive ITIL® Simulation
      • PoleStar PM - Interactive Project Management / PMO Simulation
      • Interactive DevOps Simulation

How to Build a Lasting, Impactful Service Management Office (SMO)

January 12, 2017 | by Erika Flora

Over the past decade or so, organizations worldwide have begun creating Service Management Offices (SMOs) in an effort to better centralize and improve the results of their IT Service Management...
In SMO
All posts

Topic Cloud

  • Agile (9)
  • Asset (1)
  • Budgeting (2)
  • Certified Scrum Product Owner (3)
  • Certified ScrumMaster (3)
  • Change Management (9)
  • Cherwell (4)
  • CMDB (6)
  • CMMI (1)
  • CMS (2)
  • Configuration Management (7)
  • CSI (5)
  • CyberSecurity (1)
  • Demand Management (1)
  • DevOps (2)
  • Financial Management (4)
  • Higher Ed (2)
  • Incident Management (3)
  • IT Costing (5)
  • IT Finance (4)
  • IT Governance (3)
  • IT Service Portfolio (1)
  • ITIL (55)
  • ITIL Foundations (1)
  • ITIL Intermediates (1)
  • ITIL Practitioner (1)
  • ITSCM (1)
  • ITSM (22)
  • ITSM Assessment (7)
  • ITSM Consulting (8)
  • ITSM Tools (15)
  • Knowledge Management (1)
  • Leadership (17)
  • PMI (1)
  • pmp (2)
  • Problem Management (8)
  • Process Improvement (32)
  • Project Management (16)
  • RACI (1)
  • Reporting (2)
  • SAFe (1)
  • Scaled Agile (1)
  • Scaled Agile Framework (1)
  • Scrum (13)
  • Service Catalog (10)
  • Service Continuity Management (1)
  • Service Design (3)
  • Service Desk (13)
  • service level agreements (1)
  • Shared Services (1)
  • SMO (1)
  • Training (13)
see all

Newsletter Signup!

BEYOND20 is proud to be a Project Management Institute (PMI)® Registered Education Provider (REP).

  • VeriSign
  • Better Business Bureau
  • ITIL

BEYOND20 offers ITIL® Training, Scrum Training, and Project Management Training from office locations in Washington DC, Fairfax, VA, Phoenix, and San Diego, as well as Onsite Training worldwide. Our Cherwell Implementation Consultants provide Cherwell Implementation Services and Cherwell Consulting to help get the most from the Cherwell Service Management platform.

PMI, PMP, and PMBOK, and the Registered Education Provider logo are registered trademarks of the Project Management Institute, Inc. registered in the United States and other nations. PRINCE2® and ITIL® are registered trade marks of AXELOS Limited. The Swirl Logo™ is a trade mark of AXELOS Limited. Used under permission of AXELOS Limited. All rights reserved. CobiT® is a registered trademark of the Information Systems Audit and Association (ISACA) and the IT Governance Institute. ISACA COBIT® 5 Content© 2012 ISACA®. All rights reserved. The International Organization for Standardization (ISO) is a non-governmental organization which is a network of the national standards institutes of 163 countries. ISO is the owner of the ISO/IEC 20000 and the ISO/IEC 27000 standard series.

Beyond20 © 2006-2018.

  • facebook
  • twitter
  • youtube
  • linkedin
  • google
  • Login
  • PRIVACY POLICY
  • SITE MAP