There’s a nasty rumor going around that ITIL concepts only apply to people who work in IT Operations. The truth is (and I can tell you this with a great deal of confidence having taught ITIL - Foundations through MALC - for almost 10 years), most people who take an ITIL course are surprised by how broad the scope really is. With that in mind, here’s a look at the roles (both in and outside of IT) that will find the most value from each part of an ITIL course.
For an organizational transformation effort to be successful, there are three components that need to be addressed, namely: people, process, and technology. When we run into trouble or the program does not deliver what we expect, it’s often due to an unbalanced focus in only one or two of the three areas. To find long-term success, we must focus on all three areas. Otherwise, we become out of balance, and our efforts will immediately stall. Here, we will discuss what happens when we lose our focus along with some ways to course correct. (For ideas on how to implement a focus on people, process, and technology, see How to go from zero to ITIL in six months (without breaking a sweat).)
Congrats on deciding to take the plunge and get ITIL Foundations certified! If it’s been a minute since you’ve sat for an exam, you may be a little anxious about the whole thing. Totally understandable. I’m here to rid you of those worries with these four time-tested tips to help you pass the ITIL Foundations exam on the first try.
Off we go!
You’re not going to believe this, but there are a lot of people out there who don’t find process improvement sexy. (Who ARE these people?) Technology is sexy, sure. That one’s a given. Training can even be sexy - or at least fun. When it comes to process design, however, no one really gets excited (you may have dozed of just now, come to think of it). Well, wake up, grab some coffee, and stick with me! We’re going to talk about how you can breathe new life into your organization – and it all boils down to putting a little focus on process.
I’ve heard a lot of negative talk about ITIL over the years. Some say they tried it, it doesn’t work and it should die. Some say they tried to implement it, it didn’t work, and it should die. And some just say it should just die.
SCENE: You’ve implemented a few ITIL processes; Incident, Problem, Change, Request, and a few other processes are doing pretty well. BUT! You’ve hit a wall. You’ve gone about as far as your internal expertise can take you and haven’t made much progress in a while. Now what?
Okay, let me tell you a few things about cyber security, why it's important, and what certification is right for you - because I’m something of an authority on this, being a dragon and all.
If your organization is looking to implement IT Service Management (ITSM) but doesn’t quite know where to start – fret not. If you’ve gotten started but fear you’ve veered off course a little – also fret not. You’ve all come to the right post! The below information is designed for new ITSM endeavors. It’s best served by tailoring it to your specific organization – but whatever your needs, the following will give you a great start.
One of the best things we consistently hear from customers is that they have enjoyed and learned a lot from our training courses. However, when we follow-up, sometimes we also hear things like my organization isn’t doing anything with it, I haven’t really been able to implement as much as I would like, or I wish we were doing more with it. Too often, organizations drop precious training dollars on getting an individual or two certified, only to completely neglect putting their knowledge to work after class.
So, what to do? Two simple steps are all you need to take in this situation to ensure your knowledge doesn’t get lost in the shuffle, but utilized to bring about lasting, positive change in your organization.