Which ITIL Process is most relevant to you?

There’s a nasty rumor going around that ITIL concepts only apply to people who work in IT Operations. The truth is (and I can tell you this with a great deal of confidence having taught ITIL -  Foundations through MALC - for almost 10 years), most people who take an ITIL course are surprised by how broad the scope really is. With that in mind, here’s a look at the roles (both in and outside of IT) that will find the most value from each part of an ITIL course. 

In ITIL, ITSM, Training

Maintaining a Balanced IT Service Management Approach

For an organizational transformation effort to be successful, there are three components that need to be addressed, namely: people, process, and technology. When we run into trouble or the program does not deliver what we expect, it’s often due to an unbalanced focus in only one or two of the three areas.  To find long-term success, we must focus on all three areas.  Otherwise, we become out of balance, and our efforts will immediately stall. Here, we will discuss what happens when we lose our focus along with some ways to course correct. (For ideas on how to implement a focus on people, process, and technology, see How to go from zero to ITIL in six months (without breaking a sweat).)

In ITIL, Process Improvement, Training, ITSM Assessment

Four Essential Tips for Passing the ITIL Foundations Exam



Congrats on deciding to take the plunge and get ITIL Foundations certified! If it’s been a minute since you’ve sat for an exam, you may be a little anxious about the whole thing. Totally understandable. I’m here to rid you of those worries with these four time-tested tips to help you pass the ITIL Foundations exam on the first try.

Off we go!

In ITIL, Training, ITIL Foundations

Quick-Fire Rundown: Which Cyber Security Cert is Right for You?



Okay, let me tell you a few things about cyber security, why it's important, and what certification is right for you - because I’m something of an authority on this, being a dragon and all.

In CyberSecurity, Training

How to Go from Zero to ITIL in Six Months (Without Breaking a Sweat)

If your organization is looking to implement IT Service Management (ITSM) but doesn’t quite know where to start – fret not. If you’ve gotten started but fear you’ve veered off course a little – also fret not. You’ve all come to the right post! The below information is designed for new ITSM endeavors. It’s best served by tailoring it to your specific organization – but whatever your needs, the following will give you a great start.

In ITIL, Process Improvement, Cherwell, ITSM Tools, Training, ITSM Assessment

Two Ways to Get More ROI from a Training Class


One of the best things we consistently hear from customers is that they have enjoyed and learned a lot from our training courses. However, when we follow-up, sometimes we also hear things like my organization isn’t doing anything with it, I haven’t really been able to implement as much as I would like, or I wish we were doing more with it. Too often, organizations drop precious training dollars on getting an individual or two certified, only to completely neglect putting their knowledge to work after class.

So, what to do? Two simple steps are all you need to take in this situation to ensure your knowledge doesn’t get lost in the shuffle, but utilized to bring about lasting, positive change in your organization.

In ITSM Consulting, Training